I suspect this question is out of scope for the purpose of this forum, but I am stuck on a recent issue.
I cloned a book that is published on our network for a user and added several users as administrators to the book. All users have access, except one gets this error denying access.
As the network admin, I see the user added to the book. I have logged into their account and can confirm the book is listed in their catalogue, but when they try to view the dashboard it is blocked.
I have tried removing and re-adding the user to the book and as a final attempt will start over with a new book … But any insight to help understand what has happened here would be appreciated.