Unable to add new user

1

Hello,

I have a similar issue to the one mentioned in the December 18 post “Add New User by Admin.” I have superadmin status and I still do not see the add new user section in the user window.

I am working on a Mac mini (Late 2014), running OS Sierra 10.12.6 (16G2128). I have tried using Google Chrome Version 72.0.3626.121 (Official Build) (64-bit). I have tried using Safari. I also tried on my mac laptop with both Safari and Chrome.

My diagnostics info follows:

System Information

Book Info

Book ID: 116
Book URL: http://pressbooks-dev.oer.hawaii.edu/maunakeasyllabus/
Book Privacy: Public

Browser

Platform: OS X
Browser Name: Chrome
Browser Version: 72.0.3626.121
User Agent String: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36

WordPress Configuration

Network URL: http://pressbooks-dev.oer.hawaii.edu/
Network Type: Subdirectory
Version: 5.2.3
Language: en_US
WP_ENV: Not set
WP_DEBUG: Disabled
Memory Limit: 64M

Pressbooks Configuration

Version: 5.8.3
Book Theme: McLuhan
Book Theme Version: 2.8.8
Root Theme: Aldine
Root Theme Version: 1.6.4

Pressbooks Dependencies

Epubcheck: Installed
Kindlegen: Installed
xmllint: Installed
PrinceXML: Installed
Saxon-HE: Installed

Must-Use Plugins

hm-autoloader.php: n/a

Network Active Plugins

Authorizer: 2.9.7
H5P: 1.14.1
Network Username Restrictions Override: 1.2
Pressbooks: 5.8.3
Pressbooks LTI Provider: 1.3.1
SSH SFTP Updater Support: 0.8.2
Textbooks for Pressbooks: 4.3.1
WP Power Stats: 2.2.3

Book Active Plugins

Authorizer: 2.9.7
H5P: 1.14.1
Network Username Restrictions Override: 1.2
Pressbooks: 5.8.3
Pressbooks LTI Provider: 1.3.1
SSH SFTP Updater Support: 0.8.2
Textbooks for Pressbooks: 4.3.1
WP Power Stats: 2.2.3

Inactive Plugins

Akismet Anti-Spam: 4.1.2
Candela Citation: 0.2.2
Classic Editor: 1.5
CM Tooltip Glossary: 3.7.0
CM Tooltip Glossary Pro: 3.7.8
Hawaiian Characters: 1.1.0
Hypothesis: 0.6.0
mPDF for Pressbooks: 3.3.1
Openstax Import for Pressbooks: 1.3.3
Simple Custom CSS: 4.0.2
TablePress: 1.9.2
WP QuickLaTeX: 3.8.6

Server Configuration

PHP Version: 7.2.10
MySQL Version: 8.0.17
Webserver Info: Apache/2.4.34 (Red Hat) OpenSSL/1.0.2k-fips PHP/7.2.10

PHP Configuration

Safe Mode: Disabled
Memory Limit: 1024M
Upload Max Size: 1024M
Post Max Size: 1024M
Upload Max Filesize: 1024M
Time Limit: 30
Max Input Vars: 1000
URL-aware fopen: On (1)
Display Errors: N/A

PHP Extensions

OPcache: Disabled
XDebug: Disabled
cURL: Supported
cURL Version: 7.29.0
imagick: Not Installed
xsl: Installed

2

Hi @Lynley_Shimat_Lys this sounds like a question for your network manager (I think it may be Billy Meinke?). Two things that you/they can check: first is that there are two different kind of admin roles in Pressbooks – one of them is the network super admin and the other is a book admin. Network super admins can do everything, basically. You should be able to see a list of network super admins by visiting https://yournetwork.url/wp-admin/network/users.php?role=super. If you can’t access that page, you’re likely not a network super admin and a book admin instead. Network super admins decided whether or not book admins have the ability to add new users to their books. There’s a setting called ‘Add New Users’ – if the box is ticked than book admins can invite users to their books, if not, they can’t. Super admins on a network can find and change that setting at https://yournetwork.url/wp-admin/network/settings.php