I hope everyone is doing well. If we haven’t met yet, my name is Amy, and I am the new customer support specialist for Pressbooks.
I’m writing to let you know that the location of our Knowledge Base docs will be changing this week as part of our adoption of new support ticket software (Zendesk). Our KB and FAQ can now be found at https://pressbooks.zendesk.com/hc/en-us. We have automatically changed the knowledge base URL for all of the links we’re aware of on our web properties, but wanted to notify you of this change in case you or your users have bookmarked or saved the old https://pressbookshelpdesk.groovehq.com/help link, which will no longer be active.
We have not changed anything else regarding Pressbooks support. We will continue to monitor and respond to clients the same as it was previously.